Hex Proxies team features let you invite team members to your account with role-based permissions. Admins can generate proxy credentials, manage billing, and view all usage data. Members can use assigned proxy credentials and view their own usage but cannot modify account settings or see other members' data. Each team member gets individual credentials, enabling per-person usage tracking and cost allocation. You can set bandwidth limits per member to control spending. Adding or removing team members is instant through the dashboard, and removing a member automatically revokes their proxy access without affecting other team members' connections.

Hex Proxies maintains security practices aligned with industry standards for data protection. Our infrastructure processes proxy traffic without logging request content or destination URLs. We implement encryption in transit for all proxy connections and management API calls. For businesses in regulated industries, we can provide documentation about our data handling practices, server locations, and security controls to support your compliance assessments. Enterprise customers can request a dedicated compliance review and receive detailed information about our infrastructure architecture and data processing policies to satisfy internal audit requirements.

Enterprise plans include service level agreements covering uptime, response time, and support responsiveness. Standard enterprise SLAs guarantee 99.9% uptime for ISP and datacenter proxies, with credits applied for any downtime below the guaranteed level. Support SLAs specify maximum response times for different issue severities, with critical issues receiving attention within one hour. Custom SLAs are available for large deployments with specific requirements. SLA terms are negotiated as part of the enterprise onboarding process and documented in your service agreement. Our ISP proxy pool of 250K+ IPs is backed by dedicated infrastructure that supports these commitments.

Yes. Enterprise customers can request dedicated proxy pools that are not shared with other users. Dedicated infrastructure provides guaranteed bandwidth, consistent IP reputation since no other customer uses the same IPs, and the ability to customize rotation policies and session parameters. Dedicated ISP proxies are allocated exclusively from our 250K+ pool to your account. Dedicated residential proxy pools can be provisioned in specific regions to match your target markets. Contact our enterprise sales team with your requirements for a custom proposal including pricing, setup timeline, and infrastructure specifications.

Create separate credential sets for each department or project through the Hex Proxies dashboard or API. Each credential set tracks its own bandwidth consumption and request count independently. Export usage data by credential and map it to your internal cost centers for accounting purposes. For more granular allocation, sub-accounts allow each department to manage their own proxy configuration while the parent account controls overall spending limits. Enterprise billing includes detailed invoices that break down usage by credential, making it straightforward to allocate costs in your financial systems without manual tracking.

Yes. Enterprise onboarding includes a dedicated account manager who helps configure your proxy setup for optimal performance. The onboarding process typically covers requirements assessment, proxy type and location recommendations based on your use cases, integration support with your existing infrastructure, team setup and credential distribution, and initial performance benchmarking. Onboarding timelines range from a few days for straightforward deployments to several weeks for complex multi-region architectures. Your account manager remains your primary contact for ongoing support, quarterly reviews, and scaling discussions.

Common business proxy use cases include competitive intelligence through price and product monitoring, brand protection via trademark and counterfeit detection, ad verification to ensure campaigns display correctly, market research across different geographic regions, SEO monitoring of search rankings by location, and quality assurance testing of websites from different network conditions. Hex Proxies supports all these use cases with appropriate proxy types. Residential proxies from our 10M+ pool excel at large-scale data collection, while ISP proxies provide the persistent, high-trust connections needed for account-based operations and verification workflows.

Hex Proxies provides proactive usage monitoring to prevent unexpected overages. You receive alerts at 50%, 75%, and 90% of your plan limits. If you exceed your allocation, additional usage is billed at the overage rate specified in your plan terms. Enterprise customers can configure hard limits that stop proxy traffic rather than incur overages, or soft limits that allow continued usage with billing adjustments. Your account manager can adjust plan limits mid-cycle if your needs change. Real-time usage data is always available through the dashboard and API so your team can monitor consumption and adjust workloads accordingly.

Yes. The Hex Proxies API enables integration with your security information and event management systems, identity providers, and access control platforms. Proxy credentials can be provisioned and revoked through API calls triggered by your identity management system. Usage logs can be exported to your SIEM for security monitoring. IP whitelisting integrates with your network security policies by restricting proxy access to approved source addresses. For enterprises using single sign-on, we can discuss integration options with your identity provider. Our goal is to fit into your existing security architecture rather than requiring changes to accommodate our platform.

Hex Proxies allows you to control where your proxy traffic is routed through geo-targeting. If your compliance requirements mandate that data must transit through servers in specific countries, you can restrict your proxy usage to those locations. Our proxy infrastructure is distributed across multiple regions, and we can provide information about server locations for compliance documentation. Enterprise customers with strict data residency requirements can discuss dedicated infrastructure deployed in specific jurisdictions. Note that proxy traffic transits through the proxy server location, so selecting a proxy in the required jurisdiction ensures your data stays within the approved geography.

Business customers have access to multiple support channels. Standard business plans include email support with next-business-day response times and access to our knowledge base and documentation. Enterprise plans add priority support with faster response SLAs, a dedicated account manager, and direct access to our engineering team for complex integration issues. All business customers can view real-time proxy infrastructure status and receive proactive notifications about any service impacts. For critical production issues, enterprise support includes escalation paths that engage senior engineering resources to resolve problems as quickly as possible.