Privacy Policy

We collect information to provide and improve our services. This includes:

Account Information: • Email address (required for account creation) • Password (encrypted and securely stored) • Username/display name • Profile information you choose to provide

Payment Information: • Billing address • Payment method details (processed securely via Stripe for card payments and our crypto processor for crypto payments) • Transaction history • Wallet balance and top-up records

Usage Information: • Proxy usage statistics (bandwidth consumed, connection times) • Plan and subscription details • Login history and IP addresses used to access our dashboard • Device information (browser type, operating system)

Communications: • Support tickets and correspondence • Feedback and survey responses • Discord/Telegram communications through our official channels

We use your information for the following purposes:

Service Delivery: • Providing and maintaining our proxy services • Processing transactions and managing subscriptions • Authenticating your access to the dashboard • Delivering proxy credentials and managing IP whitelists

Communication: • Sending important service updates and notifications • Responding to support requests • Sending promotional offers (with your consent) • Account verification and security alerts

Improvement & Analytics: • Analyzing usage patterns to improve our services • Developing new features and products • Troubleshooting technical issues • Preventing fraud and abuse

Legal Compliance: • Complying with applicable laws and regulations • Responding to legal requests and preventing harm • Enforcing our Terms and Conditions

We do NOT sell your personal information. We may share data only in these circumstances:

Service Providers: • Payment processors (Stripe) for transaction handling • Cloud infrastructure providers for hosting • Email service providers for communications • Analytics tools for service improvement

Legal Requirements: • When required by law or legal process • To protect our rights, privacy, safety, or property • To prevent fraud or security threats • In connection with a merger, acquisition, or sale of assets

With Your Consent: • When you explicitly authorize us to share information • When you participate in promotions or surveys

All service providers are bound by confidentiality agreements and only receive the minimum data necessary for their functions.

We implement robust security measures to protect your data:

Technical Safeguards: • TLS encryption for data transmission • Encrypted password storage using industry-standard hashing • Secure payment processing through PCI-compliant providers • Periodic security reviews and vulnerability management

Access Controls: • Role-based access for our team members • Multi-factor authentication available for your account • Automatic session timeouts • IP-based access restrictions for sensitive operations where appropriate

Infrastructure Security: • Data stored in commercial data centers with physical security controls • Backups with encrypted storage where supported by our storage providers • Network security controls and DDoS mitigation • Automated monitoring and alerting for security threats

While we strive to protect your data, no system is 100% secure. We encourage you to use strong passwords and enable all available security features.

We use cookies and similar technologies for:

Essential Cookies: • Authentication and session management • Security features and fraud prevention • Remembering your preferences (theme, settings)

Analytics Cookies: • Understanding how you use our services • Measuring performance and identifying issues • Improving user experience

Managing Cookies: • You can control cookies through your browser settings • Disabling essential cookies may affect service functionality • We do not use cookies for third-party advertising

We do not track your activity on other websites or share cookie data with advertisers.

We retain your data for as long as necessary to provide services:

Active Accounts: • Account information retained while your account is active • Usage logs retained for a limited period for troubleshooting and abuse prevention (typically up to 90 days) • Transaction records retained as required by law (commonly up to 7 years)

After Account Deletion: • Personal data deleted or anonymized within a reasonable timeframe (typically within 30 days), unless legal obligations require longer retention • Anonymized usage statistics may be retained • Legal/financial records retained as required by law

Backup Data: • Deleted from backups within a limited period (typically up to 90 days) after primary deletion

You have the following rights regarding your data:

Access & Portability: • Request a copy of your personal data • Export your data in a machine-readable format • View your usage statistics in the dashboard

Correction & Deletion: • Update your account information anytime • Request correction of inaccurate data • Request deletion of your account and data

Control: • Opt out of marketing communications • Manage notification preferences • Control cookie settings

How to Exercise Rights: • Most actions available in Dashboard → Account → Privacy • Contact business@hexproxy.io for data requests • We respond to requests within statutory timeframes (typically within 30 days where applicable)

For EU/UK residents, you have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.

To delete your account:

Process: 1. Cancel all active subscriptions 2. Use any remaining wallet balance before requesting deletion (wallet funds are non-withdrawable and non-refundable) 3. Contact business@hexproxy.io with your deletion request 4. We will confirm receipt and begin processing; timelines vary by request type (typically within 7 business days)

What Happens: • Account profile and operational data are deleted or de-identified, subject to legal retention obligations • Proxy access is immediately revoked • Transaction history is anonymized • You will not be able to recover the account

Exceptions: • We may retain certain data required by law • Anonymized analytics data may be kept • Outstanding payments must be resolved first

Our services are not intended for children under 18 years of age.

• We do not knowingly collect data from children • If we discover we have collected data from a child, we will delete it immediately • Parents/guardians who believe we have collected their child's data should contact us

Users must be at least 18 years old to create an account and use our services.

We may update this Privacy Policy from time to time.

Notification: • Material changes will be communicated via email • A notice will be displayed on our website • The "Last Updated" date will be revised

Your Acceptance: • Continued use after changes constitutes acceptance • We recommend reviewing this policy periodically • Previous versions available upon request

If you disagree with changes, you may delete your account before the changes take effect.

For privacy-related questions or concerns:

Email: business@hexproxy.io General Support: business@hexproxy.io

Response Time: We aim to respond within 1-2 business days

Data Protection: For EU/UK residents, you may also contact your local data protection authority if you have concerns about how we handle your data.

We take all privacy concerns seriously and will work to address any issues promptly.