Billing & Payments FAQ

Monthly plans: same date each month. Annual plans: once per year. Wallet top-ups: immediately. Failed payments are retried over a grace period before service suspension. All charges in USD.

In your dashboard under billing. Includes billing period, plan details, amount, and receipt ID. Download as PDF. Historical invoices accessible for account lifetime.

Evaluated case-by-case. We prioritize resolving technical issues. Partial refunds may be available for early cancellations. Full policy in Terms of Service.

In dashboard billing settings. Stripe handles card storage securely. Update before card expiration to avoid interruptions.

Automatic retries over a grace period. Service continues during grace. Email notifications sent. Update payment method to resolve. Account may be restricted if unresolved.

Prepaid credit system. Add funds, credits consumed as you use bandwidth. On pay-as-you-go plans, wallet is primary billing. On subscriptions, wallet supplements plan allocation. Credits do not expire.

Wallet acts as natural spending limit. Do not top up beyond budget. Disable auto-top-up. Dashboard shows real-time consumption. Set threshold notifications at 80% and 90%.

Yes, significant savings compared to monthly. Lower per-month rate with annual commitment. Renews automatically unless canceled. Applies to both residential and ISP plans.

From account settings. Service continues through current billing period. No cancellation fees. Account accessible in read-only mode afterward. Reactivate anytime.

Yes, for subscriptions and wallet top-ups. Processed at current exchange rate. Refunds to same wallet address. Manual renewal may be needed for recurring crypto subscriptions.