Proxy Authentication FAQ
Complete guide to proxy authentication methods, credential management, and access control.
Authentication controls who can access your proxy allocation. Hex Proxies supports username/password credentials and IP-based whitelisting. This FAQ covers configuration, best practices, and troubleshooting.
Frequently Asked Questions
What authentication methods are supported?▾
Username/password in the proxy URL (http://user:pass@gateway:port) with inline targeting parameters, and IP whitelist authorization in your dashboard. Both can be used simultaneously.
How do I find my proxy credentials?▾
Available in your dashboard immediately after signup. Includes username, password, gateway hostname, and ports for HTTP and SOCKS5. Ready-to-copy connection strings for common tools.
Access dashboardHow does IP whitelist authentication work?▾
Authorize specific IP addresses in your dashboard. Requests from whitelisted IPs are authenticated automatically without credentials. Ideal for fixed-IP servers and VPS instances. Does not support inline targeting parameters.
Can I use both methods at the same time?▾
Yes, whitelist production server IPs for simplicity, and use credential-based auth from other locations for flexibility. No conflict between methods.
How do I reset my proxy password?▾
Regenerate from your dashboard at any time. New password takes effect immediately. Update all applications using the old password.
Why am I getting authentication errors?▾
Common causes: typos in credentials, expired/regenerated password, wrong port, URL encoding issues with special characters, IP not whitelisted, or expired plan. Test with cURL to isolate the issue.
Authentication in automated scripts?▾
Store credentials in environment variables, never in source code. Use platform secret management for CI/CD. Never commit credentials to repositories.
Can team members share credentials?▾
Not recommended — use Hex Proxies team management features instead, or set up IP whitelisting for team servers.
Team managementDoes authentication add latency?▾
Less than 1 millisecond. Negligible impact on proxy performance.
How secure are my credentials?▾
Passwords are hashed, never stored in plaintext. Transmitted over encrypted connections. Enable 2FA on your account and rotate credentials periodically.
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